At Nutreko Steroids, we strive to ensure that all research compounds meet the highest standards of quality and accuracy. However, due to the specialized nature of our products, we maintain a strict policy regarding returns and refunds. Please read the following terms carefully before completing your purchase.
30-Day Policy Overview
Our refund and return policy lasts 30 days from the date of delivery. If 30 days have passed since your order was delivered, we are unable to offer you a refund or exchange.
Eligibility for Returns
To be eligible for a return, the item must meet the following criteria:
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The item must be unopened, unused, and in the exact condition it was received.
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The item must be in its original packaging, with all seals and labels intact.
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A valid proof of purchase (order number) is required.
Please note: Due to safety and regulatory standards, we cannot accept returns on items that have been opened, reconstituted, tampered with, or show signs of use.
Non-Returnable Items
The following types of items are exempt from return and are considered final sale:
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Perishable goods (such as peptides requiring specific temperature control after arrival).
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Items purchased on sale or during promotional events.
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Hazardous materials or chemicals restricted by shipping regulations.
Refunds
Once your return is received and inspected, we will send you an email notification confirming receipt. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (credit card, crypto wallet, or original payment processor) within a certain number of days, depending on your financial institution.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your account – It may take time for the bank or credit card company to post the refund.
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Contact your financial institution – There is often processing time required before a refund is visible.
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Contact us – If you have done the above and still have not received your refund, please contact us at: sales@nutrekosteroids.com.
Sale Items
Only regular-priced items are eligible for a refund. Unfortunately, sale items cannot be refunded and are considered final sale.
Exchanges
We only replace items if they are proven to be defective, damaged during transit, or if you received the wrong item. If you need to exchange a product for the same item due to a quality issue, please contact us at: sales@nutrekosteroids.com.
Shipping Returns
To return an eligible product, you must mail the item to the following address:
2972 Westheimer Rd. Santa
Ana, Illinois 85486
Return Shipping Costs
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You will be responsible for paying the shipping costs for returning the item.
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Shipping costs are non-refundable.
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If you receive a refund, the cost of return shipping will be deducted from your total refund amount.
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For high-value items, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item and are not responsible for items lost in transit back to us.
Need Help?
For any questions regarding our refunds and returns policy, or to initiate a return for a defective product, please contact our support team:
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Email: sales@nutrekosteroids.com
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Website: https://nutrekosteroids.com/
By placing an order with Nutreko Steroids, you acknowledge that you have read and agreed to this Refund and Returns Policy.
